How do I change my birthday/email/name/account details? You can check this by going to Settings > Device Care > Battery. Android: If you are using a Samsung device, please turn off the automatic battery optimization setting and enable the High Performance battery setting. This setting can be configured on a per-app basis in your Settings under the app’s individual permissions (scroll down to the bottom, select the app, and look at the details of its location services). Additionally, if you are on iOS 14 or greater, you will need to enable “precise location” in order to be tracked. This status may persist after charging in some circumstances, so you may need to go into Settings and toggle “Low Power Mode” off. IOS: Make sure that your phone is not on low power mode. Here are some additional notes for tracking on iOS and Android: You will likely need to go into the app's individual settings and select 'all the time'. Note that the on most devices when you approve location services is 'while using the app', which is a setting set by Apple and Google. We recommend you enable location services “all the time,” since your phone will not be unlocked while you are skiing or riding. In order to utilize ski tracking or the in-resort navigation, you must enable location services. This allows you to move between our various mobile apps and have a connected overall experience between apps and from season to season. Your email address is what connects your stats to your profile as it is unique to you. Why do I need to log in to access the ski tracking? If you are unsure if you already have an account or cannot remember your password, please go through the password reset flow and the system will help you regain control of your account.

Use the same username (email address) and password you use to log in to.

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